Privacy Policy

V Universal Nursing Care (003091062-W)

Effective Date: 04/12/2025

1. Information We Collect
A. Personal Information

Full name

Contact number

Email address

Role (caregiver, client, admin)

Patient-related details provided by clients or guardians

B. Location Data

Used only for:

Caregiver clock-in / clock-out

Attendance accuracy

Task verification

Location data is not monitored continuously outside caregiving roles.

C. Caregiving Activity Data

Task updates (medication, hygiene, mobility assistance, etc.)

Vitals (blood sugar, blood pressure, temperature, etc.)

Daily caregiving notes

Attendance and leave records

Automatically generated daily reports

D. Device & Technical Information

Device model and OS

IP address

App performance analytics

Error logs

2. How We Use Your Information

Information is used to:

Deliver caregiving services

Generate and share daily reports

Verify attendance and work location

Improve app performance

Support client communication

Meet operational, legal, and compliance requirements

3. Sharing Your Information

Information may be shared with:

Clients or authorized family members

Universal Nursing Care administrative team

Law enforcement, only if required under Malaysian law

We do not sell or trade your data to outside organizations.

4. Data Security

We apply reasonable security measures to protect your data from:

Unauthorized access

Loss or theft

Alteration or misuse

However, no digital system is fully secure.

5. Data Retention

Data is retained as long as needed for:

Service delivery

Operational and payroll purposes

Legal or regulatory compliance

6. User Rights

Users may request to:

View personal data

Update incorrect information

Delete their account (subject to administrative approval)

Withdraw consent for non-essential data processing

Requests can be made through the contact information below.

7. Users of the App

UniCura may be used by:

Caregivers registered with Universal Nursing Care

Clients and authorized family members

Administrative staff

There is no specific age restriction, but patient or dependent data must be managed by an authorized adult or guardian.

8. Changes to This Policy

We may update this Privacy Policy when necessary.
Any changes will be visible in the updated version within the app.

9. Contact Us

For privacy concerns, inquiries, or complaints:

📧 Email: [email protected]

📞 Phone: +6012 816 6979
🌐 Website: www.universalcare.my